Sign in and security

Trouble signing in

Here's what to try:

  • Your code doesn't match: use the newest code from the Ideario entry in your authenticator app.
  • Lost your phone: tap Lost your phone? Use a backup code, and enter one of the backup codes you saved. Each one works once.
  • Sign-in is paused: after too many tries, it pauses for 15 minutes. Wait, then try again with the newest code.
  • Forgot your password: tap Forgot your password? on the sign-in page. Reset links work once and expire after an hour.
  • Continue with Apple or Google says there's already an account: sign in with your password and confirm your email, and then Apple or Google will work too.

Still stuck? Ask Ideario Help on the Help page, then tap Talk to a person.

Still stuck?

Ask Ideario Help. If it can’t fix it, one tap sends it to a person, who replies by email.

Or email hello@ideario.io.